International Shipping

International shipments under 4 lbs are shipped USPS first class international and orders 4 lbs or more are shipped USPS International Priority.

When shipping internationally, we are required to fill out a customs declaration form detailing the package contents and value. Your country may impose import duty on your order. The customer is responsible for paying these fees. Please check with your local customs and excise agencies to find out what fees your country will charge.

 

Store Policies

 

Items are non-refundable and non-exchangeable once shipped

 

Once Your Order is Received

 

Orders are processed within four business days. Allow 7-10 business days for your order to arrive once shipped. International orders may take longer. Pending payments will not be processed until the payment has cleared. Please make sure you are ordering from a current page and not an older version from your browsers cache files.

 

Once Your Order is Shipped

 

Once your order is shipped, shipping information will be emailed to the email address you provided with the payment. For security purposes, we cannot email this information to any other email address. Please make sure you have access to the email address used with the payment. This is where your receipt and shipping information will be sent.

 

Defective Merchandise Replacements

 

Replacements are available for defective merchandise only and must be reported within 1 week after delivery is complete. All order complaints must be addressed within this time frame to be rectified including incorrect products or quantities. Defective merchandise must be returned to the WJF at the customers risk and expense within one week of the initial complaint. Once received, the merchandise will be inspected and if found to be defective, a replacement will be sent out at the WJF Store's expense. If the merchandise is not found to be defective, the customer must pay the additional shipping to have the merchandise returned.

 

Refunds/Exchanges

 

Refunds or exchanges are only available before orders are sent out and if you made an order by mistake or wish to change your order (color choices or DVD titles). If it has not been processed yet, we will issue a full refund or make changes to your order if requested however refunds are not available 2 days or longer after placing your order regardless of whether your order was processed yet or not.

 

Paypal Disputes and Claims

 

Initiating a Paypal dispute or claim is only to be used as a last resort if the seller (in this case the WJF Store) is unresponsive to your attempts to communicate. It is not to be used as a quick fix to cancel an order or because you disagree with the WJF Store's policies. If you have concerns about your order, please contact us first at info@thewjf.com.

 

Incorrect Mailing Addresses

 

The WJF Store will only ship to addresses included with the order payment. Please make sure your Paypal and/or credit card information has your correct shipping address. We are not responsible for shipping to incorrect addresses that you provide us with and you may not receive your order. If your order is returned to us, we will send it out to you again if you provide us with the correct shipping address and you pay for the 2nd shipping attempt. Your order may be lost forever if you don't provide the correct shipping information so please order carefully. We can only ship to PayPal or Credit Card verified shipping addresses.

 

Lost Packages

 

The WJF Store is not responsible for shipments which are delayed due to causes beyond the control of the USPS, including, but not limited to the following: Natural disasters, riots, strikes or other labor disputes, air traffic control delays, disruptions in air or ground transportation. In the event that the USPS loses or delays your order, we will do our best to rectify the situation. We will start an inquiry with the post office and do everything required to find the package. Missing orders can only be traced after 15 business days from the ship date. Replacement orders or credit for damaged or missing orders can not be issued until the US Postal Service has approved the claim; the claims process can take as long as four to six weeks. Please understand that this is a rare possibility, but it can happen and in that event we ask that you please be patient as we take care of the problem for you. We will give you updates as quickly as we receive them.